3-hour or full-day interactive workshop

Realistic practice scenarios drawn from your workplace

Skills for de-escalation, regulation, and recovery

Tools for validation, empathy, and structured response

Tailored handouts and internal scripts

Contact centres, customer-facing teams

Health and aged care professionals

Local government customer service teams

Half-Day: $5,200 

Full-Day: $7,800 

Custom Series: From $9,800